Privacy policy
Read the Privacy Policy for Clapham Guest House to understand how we collect, use, and protect your personal information. Your privacy is our priority—learn more about our commitment to safeguarding your data.
Privacy Policy
This website is operated by Clapham Guest House. We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:
- the personal information we collect about you;
- what we do with your information, and
- who your information might be shared with.
Who We Are
Clapham Guest House (‘we’ or ‘us’) are a ‘data controller’ for the purposes of the relevant data protection legislation including the Data Protection Act 2018, and the EU General Data Protection Regulations 2016 (i.e. we are responsible for, and control the processing of, your personal information).
What information we collect?
Personal information provided by you
We collect the following personal information about you when you register with us, express an interest in or purchase products or services from us. We also collect personal information when you contact us.
Personal information provided by third parties
Occasionally we may receive information about you from other sources, which we will add to the information we already hold about you in order to help us provide products and services and improve and personalise our service to you. We will always seek your permission to contact these people for your information.
The information we collect may include:
- Basic personal details such as your name, address, e-mail address, telephone number, date of birth or age, gender, marital status;
- Any information that appears on your identification documents;
- Information regarding the use of our facilities in accordance with your booking; and
- Information provided during the course of your booking.
Personal information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
- give consent on his/her behalf to the processing of his/her personal data;
- receive on his/her behalf any data protection notices;
- give consent to the transfer of his/her personal data abroad; and
- give consent to the processing of his/her health information.
Sensitive personal information
We may ask you to provide sensitive personal information, for example where you require us to tailor our services to accommodate an existing physical condition. If we request such information, we will explain why we are requesting it and how we intend to use it. Sensitive personal information includes but is not limited to information relating to:
- your ethnic origin;
- your political opinions;
- your religious beliefs;
- whether you belong to a trade union;
- your physical or mental health or condition;
- your sexual life, and
- whether you have committed a criminal offence
We will only collect your sensitive personal information with your explicit consent and when it is needed.
Monitoring and recording communications
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
Use of cookies
A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website. We use cookies on our website.
For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.
How will we use the information about you?
We collect information about you so that we can:
- identify you and manage any accounts you hold with us;
- process your booking;
- conduct research and carry out statistical and behavioural analysis;
- carry out customer profiling and analyse your booking preferences;
- if you agree, let you know about other products or services that may be of interest to you — see ‘Marketing’ section below;
- detect and prevent fraud;
- verify your identity and carry out anti-fraud checks,
- provide you with payment options,
- assess your application for a service or quote,
- ensure that you can afford any financial agreement offered,
- administer any finance agreements including updating you on and delivering our services,
- monitor your use of our Websites and any response to advertising campaigns;
Marketing
We would like to send you information by post, email, telephone, text message (SMS) or automated call about products and services, competitions and special offers which may be of interest to you.
Other businesses which we have selected carefully may also send you similar marketing messages, depending on what you agree with us.
If you have consented to receive such marketing from us, or other businesses, you can opt out at any time. See ‘What rights do you have?’ below for further information.
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for example:
- access to your account is controlled by a password and user name that are unique to you;
- we store your personal data on secure servers; and
- payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).
What can I do to keep my information safe?
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
What rights do you have?
Right to request a copy of your information
You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:
- email, call or write to us (see ‘How can you contact us?’ below);
- let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
- let us know the information you want a copy of, including any account or reference numbers, if you have them
Right to correct any mistakes in your information
You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:
- email, call or write to us (see ‘How can you contact us?’ below);
- let us have enough information to identify you (e.g. account number, user name, address), and
- let us know the information that is incorrect and what it should be replaced with.
Right to ask us to stop contacting you with direct marketing
You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:
- email, call or write to us (see ‘How can you contact us?’ below).
- let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
- let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone).
Right to restrict processing and to be forgotten
Where your details are no longer needed to perform our contractual obligations, You have the right to restrict how we use your data, including to request that we delete any or all personal data we hold on you. The only reason we would not carry out this request is if it would result in us being in breach of other legal or regulatory obligations we have,
If you would like to do this, please:
- email, call or write to us (see ‘How can you contact us?’ below). You can also click on the ‘unsubscribe’ button at the bottom of any of our customer emails. Unsubscribing via emails is instant. All other updates will take place within 7 working days.
- let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
- let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone).
Right to transfer your data
Where data is processed automatically you have the right to request that we provide a copy of the data in a commonly read format to another controller. The only reason we would not carry out this request is if it would result in us being in breach of other legal or regulatory obligations we have,
If you would like to do this, please:
- email, call or write to us (see ‘How can you contact us?’ below). You can also click on the ‘unsubscribe’ button at the bottom of any of our customer emails. Unsubscribing via emails is instant. All other updates will take place within 7 working days.
- let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
- let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone).
How to contact us
Please contact us if you have any questions about this privacy policy or the information we hold about you.
If you wish to contact us, please send an email to info@claphamguesthouse.com or write to us at Clapham Guest House, 685 Wandsworth Road, London, SW8 3JE or call us on 0207 819 9997.
Changes to the privacy policy
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.
